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Customer Service Associate
Adorama is a full-service destination for photo, video, and electronics, serving the creative community for over 50 years. They are seeking a motivated Customer Service Associate to deliver exceptional service and support to customers, ensuring satisfaction through effective communication and problem-solving.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms
- Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction
- Maintain a high level of product and policy knowledge to provide accurate and helpful information
- Follow established procedures and guidelines while identifying opportunities for process improvement
- Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues
- Manage a high volume of interactions while maintaining attention to detail and quality
- Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics
- Document customer interactions accurately in CRM systems and escalate issues when necessary
- Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication
- Demonstrate a commitment to continuous learning and staying current with company products, services, and policies
- Uphold Adorama’s values and brand reputation in every customer interaction
- Perform other duties as assigned to support the department and company goals. Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities
Skills
- 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus)
- High School Diploma or equivalent; college coursework or degree preferred
- Exceptional written and verbal communication skills
- Strong interpersonal skills with a customer-first mindset
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar)
- Excellent data entry and documentation skills
- High emotional intelligence and the ability to remain calm under pressure
- Strong problem-solving skills and a proactive approach to resolving issues
- Willingness to learn and adapt to new tools, technologies, and processes
- A team player who thrives in a collaborative environment
- This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity
- A standard 40 hour work week is expected
- College coursework or degree preferred
Company Overview
- Adorama is the world’s only full-service destination for photo and electronics. It was founded in 1974, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.adorama.com.
