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Field Service Engineer

May 2, 2026

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. DESCRIPTION:We are seeking an experienced Field Service Engineer to join our BioProduction Service and Support team at Thermo Fisher Scientific. In this crucial role, you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance, with a focus on Single Use Technology (SUT) hardware and automation products. You'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation in the bioproduction sector.KEY RESPONSIBILITIES:<ul><li>Travel to customer sites across Switzerland (primarily), France, and Germany to install, service, update, and repair Thermo Fisher SUT hardware and automation products</li><li>Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment</li><li>Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments</li><li>Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols</li><li>Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries</li><li>Collaborate with internal partners to resolve customer issues and improve processes</li><li>Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team</li><li>Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups</li><li>Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers</li><li>Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor</li></ul>This is a field-based position that will initially focus on supporting customers across Switzerland, with occasional travel to France and Germany. As you grow in your role, you'll have the opportunity to support the full EMEA region. The position requires frequent travel on a weekly basis (75-100% of work time) to sites across EMEA. When not travelling, you'll have the flexibility to work from home.REQUIREMENTS:<ul><li>Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 3 years of experience</li><li>Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector</li><li>Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level</li><li>Excellent customer service skills and professional demeanor</li><li>Strong verbal and written communication abilities</li><li>Fluency in English required; proficiency in German and French highly desirable</li><li>Demonstrated problem-solving capabilities and analytical thinking</li><li>Proficiency with Windows operating systems, MS Office, and service management software</li><li>Ability to read and interpret technical diagrams, schematics, and documentation</li><li>Valid driver's license and ability to travel 75-100% of the time (away from home Monday through Friday is typically expected)</li><li>Physical ability to lift up to 25 kg and stand for extended periods</li><li>Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products</li><li>Availability to work flexible hours and respond to emergency service calls</li><li>Must be able to obtain necessary credentials to access customer facilities</li><li>Strong organizational skills and ability to manage time effectively</li><li>Collaborative mindset with the ability to work independently in the field</li><li>Willingness to support the full EMEA region as the role develops</li><li>Self-sufficient; comfortable working independently; logical approach in setting work priorities</li></ul>At Thermo Fisher Scientific, we provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges in bioproduction and beyond.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...