[Remote] Customer Success Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Housecall Pro is dedicated to making a difference for home service professionals across America. The Customer Success Onboarding Specialist is responsible for ensuring a seamless onboarding experience for new Pros, guiding them through early adoption and addressing their needs to enhance their experience with the platform.

Responsibilities

  • Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
  • Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
  • Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
  • Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
  • Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
  • Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
  • Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
  • Manage details, timelines, and action to drive efficiency
  • Improve our Pros opportunities by leveraging qualitative and quantitative analysis
  • Develop processes that distinguish our brand by exceeding customer expectations in support delivery
  • Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Skills

  • 1-3+ years experience in full-time customer success, implementation or sales
  • Bachelor's degree or equivalent experience in a related field
  • Proven success in developing relationships with new customers and exceeding success metrics
  • Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
  • Self-starter with motivation, drive, and ability to work in a fast paced environment
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Prompt attention to detail
  • Strong time management and organizational skills
  • Experience using AI tools to increase quality and efficiency of work

Benefits

  • Health care insurance (medical, dental, vision, disability)
  • Employee assistance program
  • 401(K)
  • Flexible time off
  • Paid parental leave
  • Tech reimbursement
  • Other company benefits

Company Overview

  • Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.housecallpro.com.

 

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