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Sales & Operations Support Specialist
Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.
Job Summary
Serve as a facilitator to the sales and general operations processes that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.
Major Tasks, Responsibilities and Key Accountabilities
* Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
* Communicate with customers & prospects for new sales opportunities via inbound & outbound calling and emailing.
* Provides product pricing by consulting the pricing matrix, vendor price lists, and existing ERP system or third-party portals as needed.
* Procures and maintains inventory; monitors to ensure proper inventory turns.
* Ensures timely shipment of materials and customer satisfaction.
* Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
* Assist with AR Collections reporting and customer outreach.
* Support Marketing and Trade Show efforts with administrative assistance.
* Provide customer quotations and proposals in response to customer requests.
* Assist Service Department with requesting, managing & processing Repair Orders.
* May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying, staging and stocking all incoming materials.
Preferred Qualifications
* Minimum 2 to 5 years of experience selling in an inside sales environment or leading assistance in a customer service environment. Demonstrated success working with customers in diverse situations.
* Experience with inventory sales.
* Associate degree preferred. Bachelors degree or above a plus.
* Strong computer skills desired.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.
Pay: $21.15 - $30.22 per hour
Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person's merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
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