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Sat & Sun - Remote Care Coordinator - Chicago, IL

May 16, 2026

Open Arms Solutions is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers on Saturdays and Sundays in a remote capacity. <hr> Hours: Saturday & Sunday, 8 a.m. to 4 p.m. About the Role The Weekend Remote Care Coordinator is a key member of the Open Arms team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers at one of our premier communities in the western Chicago suburbs. The ideal candidate is proactive, empathetic, highly organized, and experienced in the senior care service industry, with strong skills in partner relations, client relations, and staff coordination. <hr> Responsibilities <ul> <li> Serve as the primary weekend liaison with community partners (Activities Directors, Executive Directors, Resident Committees, and Sales/Marketing teams) via phone, email, and virtual channels. </li> <li> Collaborate with non‑competing senior care providers (PT/OT, hospice, and home health partners) to support coordinated weekend care and handoffs. </li> <li> Conduct remote, in‑depth consultations and assessments with clients and families to develop tailored care plans that address medical, functional, and lifestyle needs. </li> <li> Guide clients and families through the intake and registration process (virtually or by phone), including care planning and budgeting for ongoing in‑home services. </li> <li> Manage a weekend caseload as the main point of contact, monitoring active clients, addressing issues in real time, and ensuring a seamless, high‑quality experience. </li> <li> Coordinate emergency coverage when scheduled caregivers are unable to work weekend shifts, partnering closely with scheduling and on‑call leadership. </li> <li> Support weekend hiring and staffing decisions by providing input on caregiver performance, reliability, and fit, and reinforcing service standards with weekend staff. </li> <li> Match weekend and on‑call caregivers to clients based on skill set, experience, personality, and lifestyle preferences to promote continuity and strong relationships. </li> <li> Conduct regular virtual quality assurance check‑ins with clients and families over the weekend to confirm care plans are being followed and satisfaction remains high. </li> <li> Anticipate evolving client and family needs that surface over the weekend and offer proactive solutions and recommendations, handing off clearly to weekday teams. </li> <li> Act as a dedicated weekend liaison between clients, families, customer service, and scheduling teams to promote clear communication and rapid issue resolution. </li> <li> Maintain accurate, thorough, and confidential records for both clients and caregivers, updating weekend activity and escalations for weekday follow‑up. </li> <li> Work scheduled Saturday and Sunday remote shifts to support urgent needs and demonstrate a commitment to 24/7 client well‑being. </li> <li> Provide feedback to leadership on weekend trends, gaps, and opportunities to continuously improve service offerings and weekend operations. </li> <li> Participate as a weekend “super user” of cloud‑based business systems, supporting process improvements and ensuring weekend workflows are correctly followed. </li> </ul> Qualifications <ul> <li>3–5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.</li> <li>Proven experience in care management, managing complex client relationships, and supporting or leading a team of professional caregivers.</li> <li>Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.</li> <li>Knowledge of ADLs and IADLs for senior care clients.</li> <li>Experience working in a private duty/home care service company.</li> <li>Exceptional organizational skills and attention to detail.</li> <li>Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.</li> <li>Proficiency in WellSky or other care management software and Microsoft Office 365.</li> </ul> <h3>Why Join Us?</h3> At Open Arms, we value our team as much as we value our clients. You'll be part of a supportive and collaborative environment where your contributions are recognized and your passion for care is celebrated. We offer a competitive hourly wage and the opportunity to make a meaningful impact every day. <hr> <h3>Ready to Make a Difference?</h3> We look forward to hearing from you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...