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Tech Support Tier 2

May 1, 2026

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs. <h3>The Opportunity:</h3> The Tier 2 Technical Support Specialist provides advanced technical support across critical systems including Microsoft 365, EMRs, and telehealth platforms. This role focuses on in-depth troubleshooting, root cause analysis, and timely resolution of complex issues, particularly those impacting patient care. The specialist is also responsible for identifying potential security risks, ensuring proper escalation, and operating independently with strong judgment, including during after-hours support. This position is remote and offers you the flexibility of working from home. <h3>Key Responsibilities</h3> <ul class="editor-list-ul"><li style="text-align: start;" dir="ltr" class="editor-listitem" value="1">Perform advanced troubleshooting across M365, EMRs, and telehealth platforms</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="2">Investigate and resolve authentication and access issues, including account lockouts and MFA challenges</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="3">Assess and respond to Microsoft risky users and suspicious sign-in activity, escalating potential security incidents as needed</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="4">Conduct root cause analysis to resolve underlying issues rather than recurring symptoms</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="5">Manage high-impact incidents with urgency, especially those affecting patient care</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="6">Correlate issues across identity, devices, and applications to identify broader system impacts</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="7">Maintain clear and detailed documentation, including escalation notes and incident summaries</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="8">Provide independent support after-hours, demonstrating sound decision-making and ownership</li></ul> <h3>Required Qualifications</h3> <ul class="editor-list-ul"><li style="text-align: start;" dir="ltr" class="editor-listitem" value="1">Proven experience in Tier 2 or advanced technical support roles</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="2">Strong expertise in Microsoft 365 administration and troubleshooting</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="3">Experience with identity and access management, including MFA and related security controls</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="4">Familiarity with EMR systems and telehealth platforms</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="5">Ability to identify and escalate security risks and incidents appropriately</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="6">Strong analytical, problem-solving, and root cause analysis skills</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="7">Excellent communication and documentation abilities</li><li style="text-align: start;" dir="ltr" class="editor-listitem" value="8">Ability to work independently in high-pressure environments with minimal supervision</li></ul> <h3>Service Fee:</h3> Industry standards applicable to the state depending on work experience and level of expertise. <h3>Hours:</h3> US Eastern Standard Time (EST) – Mon to Fri - 05 PM EST to 08 AM EST; Weekends (Shifts will vary) <h3>Why Limitlessli?</h3> We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home. <h3>Essential requirements:</h3> You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly. Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application. <h3>JOIN OUR TEAM!!</h3>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...