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Veterans Enrollment Coordinator

May 1, 2026

Online applications must be received before 11:59pm on:May 3, 2026If a date is not listed above, review the Applicant Instructions below for more details.Available Title(s):1481-YN_ADMINPRO - Student Services Coordinator/Advisor 1Business Title:Veterans Enrollment CoordinatorEmployee Type:Admin. ProfessionalPosition Details:The Opportunity:Washington State University (WSU) Global Campus is seeking a Veteran’s Enrollment Coordinator who embodies teamwork, innovation, and a commitment to creating communication strategies that support the unique aspect of online learners and the teams that support them. This newly established position will play a critical role in coordinating the awarding of financial entitlements to eligible Global Campus veteran students. The position seeks to enhance the brand presence of a campus that has been dedicated to online and distance delivered education for over 30 years. The ideal candidate will have a strong background in veterans affairs, a creative mindset, and the ability to work cohesively with a diverse team.Reporting to the WSU Global Assistant Vice Chancellor for Enrollment Management, the Veterans Coordinator ensures that students eligible for Veterans Administration (VA) educational benefits receive their entitlements in a timely and appropriate manner. This position advises and provides information to prospective and continuing veteran students regarding the utilization of VA education benefits. The Veterans Coordinator performs duties in accordance with Department of Veterans Affairs procedures outlined in the U.S. Code and 38 Code of Federal Regulations and oversees the coordination and operation of a specialized program. Additionally, this position assists in developing strategies to recruit and retain military-affiliated students. The role also provides guidance to WSU Global Campus Marketing and Communications and Student Affairs in creating resources, materials, events, and training that enhance the experience of military-affiliated students.Additional Information:This is a Remote/Telework position with the successful candidate performing the position duties from their home location.This is a full time (100% FTE), permanent position. This position is overtime eligible. Monthly Salary:$3,750.85 - $4,574.20 | Commensurate with experience and qualifications In accordance with <a href="https://app.leg.wa.gov/RCW/default.aspx?cite=49.58.110" target="_blank" rel="noopener noreferrer">RCW 49.58.110</a>, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Benefits:WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the <a href="https://hrs.wsu.edu/wp-content/uploads/2025/12/2026-Benefit-Overview-for-Faculty-and-AP.pdf" target="_blank" rel="noopener noreferrer">detailed Summary of Benefits offered by WSU for AP staff</a> and <a href="https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/" target="_blank" rel="noopener noreferrer">Total Compensation</a>. Required Qualifications:<ul><li>Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.</li><li>Minimum bandwidth of 4.0Mbps for upload and download.</li><li>Familiarity with Department of Veterans Affairs regulations, U.S. Code, and 38 CFR related to educational benefits.</li><li>Strong understanding of higher education policies and procedures.</li><li>Ability to interpret and apply state and federal regulations (e.g., RCWs).</li><li>Excellent organizational skills and attention to detail for compliance and audit requirements.</li><li>Strong communication and interpersonal skills for advising and outreach.</li><li>Ability to work collaboratively across departments and with external agencies.</li></ul>Preferred Qualifications:<ul><li>Experience as a VA Certifying Official or in a similar compliance role.</li><li>Military service background or prior work with military-affiliated students.</li><li>Knowledge of financial aid processes and student account processes.</li><li>Experience in recruitment, marketing, or event planning for higher education.</li><li>Familiarity with online learning environments and virtual student supports.</li></ul> Position Sponsorship Eligibility:Not eligible for work visa sponsorship About Department/College/Area/Campus: <a href="https://online.wsu.edu" target="_blank" rel="noopener noreferrer">https://online.wsu.edu</a>Area/College: WSU Global CampusDepartment: Enrollment ManagementLocation: Remote Application Instructions:Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter<ul><li>External candidates, upload all documents in the “Application Document” section of your application.</li><li>Current WSU Employees (internal candidates), before starting your Workday application, <a href="https://jira.esg.wsu.edu/servicedesk/customer/kb/view/156962755" target="_blank" rel="noopener noreferrer">please use these instructions to update your education and experience in your worker profile in Workday</a>. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.</li><li>Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.</li><li>Reference contact information will be requested later in the recruitment process through Workday.</li></ul> Background Check:This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by <a href="https://apps.leg.wa.gov/rcw/default.aspx?cite=74.34" target="_blank" rel="noopener noreferrer">RCW 74.34</a>, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.Time Type:Full timePosition Term:12 MonthWashington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or <a href="https://hrs@wsu.edu" target="_blank" rel="noopener noreferrer">hrs@wsu.edu</a>.Notice of Non-DiscriminationIn matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.More information, resources, and contact information are available here: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fccr.wsu.edu%2Fnotice-of-nondiscrimination%2F&data=05%7C02%7Cadelyn.hamrick%40wsu.edu%7C11675b5cb47246cf7e3c08dd76d243e7%7Cb52be471f7f147b4a8790c799bb53db5%7C0%7C0%7C638797367640010612%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5ods%2FDN0Y4m8mef6Ap1x9c%2FqO17%2F5Wsfw7zJIwfbh%2Fk%3D&reserved=0" target="_blank" rel="noopener noreferrer">https://ccr.wsu.edu/notice-of-nondiscrimination/</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...